Refund and Returns Overview
This policy explains the procedures for cancelling an order, for returning equipment, and our refund policy.
Order Cancellation
Orders may be cancelled by the purchaser prior to delivery of the items to the order destination. Cancellations must be submitted in writing to Big Fab Machinery at sales@bigfabmachinery.com.
- For any order cancelled by the purchaser prior to shipment, we will refund your equipment purchase price less a 3% service charge.
- For any order cancelled by the purchaser after shipment and prior to delivery, purchaser will be responsible for all applicable shipping charges, including but not limited to return freight charges, and a 25% restocking fee, providing the item is in the same condition as when it was shipped.
Returns
For any item that has been delivered to the destination, the purchaser can request a Return of the item subject to the conditions below. To request a return, the purchaser must contact Big Fab Machinery in writing notifying us that you desire to return a machine. Notification should be made to sales@bigfabmachinery.com. Any machine to be returned must be received undamaged and in good working condition. All returns are subject to the following requirements:
- Machines must be returned within 30 days of the original date of the machine being delivered to the customer.
- You agree that there will be a 35% restocking fee on each machine being returned.
- Return Freight charges are to be prepaid by the customer.
Please do not send your purchase back to the manufacturer unless instructed to do so by Big Fab Machinery.
Refunds
Once your return is received by Big Fab Machinery, we will send you an email to notify you that we have received your returned item. We will perform an inspection of the machinery to ensure it is undamaged and in good working condition. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed in a timely fashion. Refunds will be made either by business check or wire transfer depending on the amount of the refund. If the original purchase was made with a credit card then the refund will be applied to your credit card.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bigfabmachinery.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, contact Big Fab Machinery in writing prior to returning the machine. Unless instructed otherwise you should ship your product to: Money orders, cashier’s checks, or certified checks must be made payable to Big Fab Machinery and sent to:
Big Fab Machinery
115 Business Center Drive Ste 2
Ormond Beach, FL 32174-6619
If you have any questions, you can call our office at (386) 304-3720, email us at sales@bigfabmachinery.com or send us a request via our Contact form.
You will be responsible for paying for your own shipping costs for returning your machine. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at sales@bigfabmachinery.com for questions related to refunds and returns.